Refund policy
Returns
We have a 10-day return policy. You have 10 days from the day your order arrives to ask for a return.
To be eligible, the item must be unused and in the condition you received it, with tags and original packaging. Please have your order number handy.
To start a return, email info@poddarexp.com with your order number and what you would like to return. Once we have accepted it, we will confirm and you can send the parcel to:
Poddar Exports, F-85, Kartarpura Industrial Area, 22 Godown, Jaipur 302006, Rajasthan, India
Please do not send anything back before asking us first, as we cannot accept parcels we are not expecting.
Return postage is paid by you, unless the item arrived damaged, faulty, or was not what you ordered. In that case we cover it.
About hand block-printing
Every piece is printed by hand, one motif at a time. Small variations in the print, slight colour differences between batches, and tiny irregularities are the mark of genuine handwork rather than faults, so they are not grounds for return. Anything genuinely defective is, so tell us and we will put it right.
Damaged, faulty or wrong item
Please check your parcel when it arrives. If something is damaged, missing, or not what you ordered, email info@poddarexp.com with your order number and a photo within 48 hours of delivery. We will replace it or refund you in full, including return postage.
Items we cannot take back
Personalised or custom-made items, and gift cards.
Exchanges
The quickest way is to return the item and place a new order once your return has been accepted.
Refunds
Once we have received and inspected your return we will let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. For cash-on-delivery orders we will refund by UPI or bank transfer, and we will ask you for the details. Your bank may take a few days more to show it.
If more than 15 business days have passed since we approved your refund, email info@poddarexp.com.
Questions: info@poddarexp.com